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Printers Technical Support Request Form
User Informations
 
*
Name
*
Company
 
Primary Business
*
your disti or reseller?
(if there is none, please fill "none")
 
 
Address
*
City
*
Country
*
Area
 
Postal code
 
*
E-mail
*
Phone
 
FAX
Product Informations
 
*
Print Model
*
Product Serial Number
*
Firmware version
 
How to get present firmware version from your printer?
1
Please print configuration label and check firmware version.
2
Turn off power
3
Press and hold the 「FEED」 button then turn on power, do not release the button until several labels fed and theconfiguration label printed.
4
Reboot printer.
5
Check and find the info where i.e. PPLA S2A2-X.XX mmddyy lists. X.XX represents the firmware version, mmddyy represents the date code.
 
*
Operating system
*
Cable type used
*
Label software or program used for printing
*
Printing through driver or command
 
 
Label Type
*
Label size (Width x Height in mm) and gap / blackline height (mm)　　Example: 100 x 60 mm, 3mm
 
*
Ribbon Type
 
*
Printing darkness
*
Printing Speed (inches per second)
*
Any accessory installed?
 
Error Message (LED Indication)
 
 
*
Please send us "print to file", normally in *.prn format (not label software file)
 
How to generate "print to file" ? ( Download Sample )
 
Request Description
 
Please input letters or numbers in the picture.
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